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Heart Shaped Balloons


For all balloon decorating jobs, the following policies apply:


The information below provides an explanation of our refund policy, emphasizing that the initial payment constitutes a non-refundable retainer fee. The remaining balance, along with subsequent payments, follows a refundable structure based on a percentage scale that varies depending on the date of written cancellation.

Payment Policy 

  • All decor jobs must be paid 100% at time of order approval.

  • The $50 initial booking retainer secures a chosen date exclusively for your event and initial design consultation. This is a non-refundable fee.

  • Site visits are $50/hour, including travel time.



Why is the booking retainer non-refundable?

The retainer paid ensures the successful planning and execution of your event decor. When you reserve our services and secure your event date, we start a series of preparations that require time, resources and commitment from our team. These include but are not limited to: 


  1. Allocation of materials, equipment and personnel to your event.

  2. Scheduling and coordination of logistics, deliveries and arranging setup and takedown procedures based on the information provided.

  3. Customization and Design: If applicable, we commence the process of customizing and designing elements of your decor according to your theme, color scheme and preferences. This entails time allocated to creative brainstorming, design drafts and adjustments to ensure a perfect fit to your vision. 

  4. Opportunity Costs: By reserving your event date, we might forgo other potential opportunities. This includes declining other clients who may be interested in the same date. 



Centerpiece Prototypes

We charge a Prototype Fee for building you an example of a possible balloon centerpiece for your event. We do this for several reasons – materials are sourced and purchased; time is spent building the prototype; after which we then photograph and email digital photos for your approval.


  • Minimum Prototype Fee is $50.00 This fee is not applied to the final balance. 

  • You may make up to 3 changes — after 3, you will be charged another Prototype Fee.

Delivery, Set-up, Take-down, Rental Pick-up (taxes and fees apply)

These are separate charges that will be listed in your quote:

Cancellation policy 

  • Cancellation greater than 7 days in advance of your delivery date: 25% Cancellation Fee.

  • Cancellation 7 days or less from your delivery date:  50% Cancellation Fee.

  • Cancellation 24 hours or less from your delivery date: 75% Cancellation Fee.

  • If Beechurst Balloon Company is unable to deliver an order, the customer will be notified as soon as possible to arrange for rescheduling or refund.


Inclement Weather Clause 

Beechurst Balloon Company shall not be responsible for weather conditions that make it impossible to set up décor service as described in this agreement. This includes, but not limited to strong winds, heat, rain, or snowstorms.


In the event there is a weather situation that prevents installing the balloon decor in the original location at a venue, Beechurst Balloon Company will work with the client to find a proposed secondary installation option. It is the Client’s sole responsibility to have an alternate location available and ready in the event the original location is not able to be utilized. 


In the event of inclement weather Beechurst Balloon Company will allow for the following:

  • Option 1: transfer outdoor decor to indoor decor by maintaining the same design as much as possible with minimal changes and/ or additional charges.

  • Option 2: Client can postpone to another date/time one time only if available within 365 days of original event date. If a 2nd postponement is needed a $50 rebooking fee applies. It is recommended to reserve rain dates as early as possible to ensure availability.




In the event Beechurst Balloon Company deems the event or the installation to be unsafe, service will be refused until the unsafe situation is made safe again. If the clients, guests, or other vendors have made the installation or location unsafe, the client assumes full responsibility and pays any fees for travel, rentals, staff, etc. 


Outdoor Decor Considerations

Outdoor balloon decor presents unique challenges, and it is important to set appropriate expectations when planning for an outdoor event. We use only the highest quality products and techniques to build your décor and try to minimize the effects of the elements on your decor. However, due to the general nature of balloons, we CANNOT guarantee that your balloons will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind.  Rain or mist will cause balloons to stick together, resulting in a huge amount of popping. It is clearly understood that there will be no refunds or discounts for loss, breakage, or failure to produce due to factors outside and beyond our control. 


PLEASE NOTE: Our balloon bouquets are NOT meant for outdoor display, only indoor. Storing the bouquets indoors in a controlled temperature environment will typically allow them to last several weeks. Extreme temperatures, sharp objects and trying to rearrange the bouquet will cause it to pop, damage or oxidize (turn matte). Once your balloon order has been delivered, we assume zero responsibility as we would be unable to account for what transpired after our departure. We do perform an extensive quality check of our balloons to not have defective balloons with our finished products. If you believe an item is defective, please contact us.

Hold Harmless Agreement:

By ordering from Beechurst Balloon Company you agree to hold harmless Beechurst Balloon Company, and any employees associated with the company, from any of the following but not limited to: Helium inhalation, Suffering from Lack of oxygen, slipping on broken balloons, Latex allergies, Children having access to balloons before, during or after events. Children putting balloons in their mouths and choking, eye/ facial/ body injuries from popping balloons, heart attacks from popping balloons, hearing loss due to popping balloons, lesions, abrasions suffocating injuries, choking, broken body parts, death incurred by popping balloons, loss of sight, loss of hearing, dizziness, drowsiness, loss of consciousness etc. At events where stands, frames, equipment or rented decor are present, it is the client’s responsibility to ensure that guests adhere to keeping a safe distance from causing structural instability or any unsafe situation that may cause bodily harm to themself or others. 


Adult supervision required. Children should be supervised when balloons are present as children can choke or suffocate on uninflated, deflated or broken balloons, please dispose of any popped balloons immediately. Keep uninflated, deflated and broken balloons from children. Please note: Sand weights, water weights etc. will be used to weigh down balloon bouquets and other balloon designs. Various temperatures, surfaces etc. can cause weights to burst. 


It is the Client’s sole responsibility to confirm if the venue allows; helium tanks, helium balloons, latex balloons, tall structures, wall hangings, tall ladders, etc. prior to any payment made to Beechurst Balloon Company. If the Client fails to confirm the venue’s rules prior to making any payment(s), said payment(s) will be forfeited and considered non-refundable. Rules and regulations of all event sites are the responsibility of the client. The client shall provide a copy of all pertinent rules to Beechurst Balloon Company so we can make the appropriate adjustments to our installation plan prior to our arrival. 



Venue Access

It is the Client’s responsibility to make arrangements for Beechurst Balloon Company to gain/maintain access of the venue. Access arrangements apply to access prior to the event for installation, as well as access to strike, if applicable, or breakdown any props, designs, equipment, etc. If props/ designs/ equipment are transported by the client, the client may schedule a drop off time to return said items to Beechurst Balloon Company the following day.



Arrival — Access to event location must be secured and confirmed by the client to ensure timely setup. Installing team members will arrive on-site within the hour of the installation time specified. Beechurst Balloon Company cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete décor services as described in this agreement. Beechurst Balloon Company is not responsible for time changes by the venue or client. Setup hours vary and will be specified in the original quote, if changed once a contract is signed, we cannot guarantee we can accommodate the new time.



On-site Changes — Our mission is to make your event decor look great. If we are unable to complete the design as planned due to unforeseeable circumstances at the event venue, or due to client preference we will assess a change fee if we incur any additional labor or material expense as a result of such changes.


We use professional equipment and material as intended for its particular purpose within all designs. To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in, or placed in by Beechurst Balloon Company. Please do not use or place any decor designed for indoor use outdoors or outside of covered 4-wall framed structures. Beechurst Balloon Company is not responsible for any damage done to any property. It is the client’s responsibility to ensure we permitted to attach our products. In the unlikely event of damage caused by displays it is the responsibility of the client to cover the costs. 



Client Installation

Beechurst Balloon Company is not liable for the outcome of decorations/installations or take down that is not performed and or executed by our team. If the client elects to hang, install, mount, drop and or perform any other actions, they assume all risk and responsibility. This includes but not limited to, balloon decorations, balloon drop installations, balloon drop pulling, changing location of decor, etc.



Personal Residence

If the location of the event is in a personal residence, the above installation terms still apply.  The Client understands that installations are done using an array of options including but not limited to command strip, removable wall mounts, etc. If there is a preference in method of installation, please inform us during the design consultation.



Delivery of Arrangement

Someone MUST be home to receive the delivery at the time of delivery. We do send you (the person who ordered) a confirmation text message at the number you provided when we are on our way. 

Take Down

Beechurst Balloon Company is not responsible for any take down, removal or disposal of any product unless specifically stated prior to the order date. There is a fee associated for breakdown/removal. Fees are subject to change. We will return to pick up any rental items or equipment, but aside from those items, take down is the responsibility of the client. Beechurst Balloon Company is not responsible for any take down damages performed by the client. Our balloons can be kept and taken home or broken down and recycled. 


We will guide you to take the best care of the product. If anything should occur while we are on site or in the pickup process, we will replace or refund the damaged item from our inventory. With that, once the product is in your sole possession, we are no longer responsible for any popped or damaged products, therefore will not result in a refund or replacement. If you choose to pay for a replacement, we may accommodate pending availability in our schedule that day.



Decor Equipment 

All reusable non balloon equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of Beechurst Balloon Company and must remain on-site for pickup at a specified time and date unless other arrangements were made during the initial booking agreement for drop off back to Beechurst Balloon Company. Client is responsible for all losses due to theft, vandalism, misplacement, or damage. In the event that our equipment is damaged, misplaced, or stolen, the client agrees to be billed for the repair or replacement cost of the item(s); equipment deposit will not be refunded. Depending on the decor, we may be able to build decor items onto temporary equipment that can be purchased during the booking process. 



Material Guarantee

All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufacturer changes material type, Beechurst Balloon Company reserves the right to make any last-minute changes (at our discretion based on availability of materials at time of event). We reserve the right to substitute an item of like kind and quality. 


*Please note:  We do not use balloons that are purchased by customers or outside of Beechurst Balloon Company.  Our team exclusively uses professional grade products which are purchased directly from a reputable balloon distributor. 



Exclusivity Clause

Due to the professional level of our designs, there will not be any other balloons from other vendor sources on the event site during scheduled set-up time, including the inflation of balloons by volunteers. If this occurs, Beechurst Balloon Company reserves the right to leave the job site for breach of contract. Exceptions: if client and Beechurst Balloon Company agree prior to the event and it is written into the contract. 

*Payment of retainer / Invoice to Beechurst Balloon Company serves as client’s agreement to the above terms and conditions

Web & E-Commerce Policies

Privacy Policy

Welcome to www. Please read our Privacy Policy carefully. This Privacy Policy applies when you visit and surf www. (the “Site”) regardless of whether you purchase products or not, when you register with the Site, and when you use our services. By using the Site, you accept the practices described in this Privacy Policy. If you do not want to accept the practices described in this Privacy Policy, please do not use the Site. 


The Site is operated by Lauren York Designs LTD, a New York private limited company which controls the personal data of users and customers of the Site.


Personal data of users and customers of the www. site may be processed in New York, in a correct and lawful manner and in accordance with good practice.



Everyone has the right to the protection of his/her personal data. The Site has been designed in such a way that the use of your personal data will be minimal and will not exceed the original purpose for which your personal data are collected and/or processed. In particular, we do not disclose your identity when the purpose for which your personal data are being processed can be achieved by using anonymous aggregate information. This Privacy Policy is intended to provide you with all the information you need in order to understand our privacy practices.

However, if you have any questions regarding our privacy practices and this Privacy Policy, please contact us by email


The Site is not directed at, nor do we knowingly collect personally identifiable information from children under the age of 13, although we may sell children's products for purchase by adults. If you are under 18, you may use the Site only with the involvement of a parent or guardian. 



Your personal data are collected and processed for purposes that are strictly connected to the use of the Site, its services and the purchase of products on the Site. However, your personal data may also be used for other processing operations within the limits of such purposes. In particular, your personal data may be processed for the following purposes:

·    when you register with the Site we collect your personal data (for example, your name, e-mail address and gender) through our registration form in order to provide you with services and in order to send you our e-newsletter, when specifically requested;

·    when you request customer care services, we collect your personal data (for example, your password) for purposes strictly necessary to provide you with customer care services relevant to the Site and to the purchase of products on the Site;

·    when you request customer service assistance, we collect your personal data (for example, your first and last names, e-mail address and password) for purposes strictly necessary to provide you with customer service relevant to the Site and to the purchase of products on the Site;

·    when you are executing purchasing procedures for products sold on the Site, including conclusion of an agreement for the purchase of products, we collect your personal data (for example, personal information, e-mail address, address, credit card number) on your order form only for the purpose of selling the products ordered by you;

·    when you request technical assistance, we collect your personal data in order to provide you with information on net-surfing, Internet browsing or viewing and downloading web pages.


Your personal data may only be disclosed to third parties when it is necessary to provide any customer care service requested by you (for example, when you make a purchase, or when such disclosure is required by law. For example, your personal data may be disclosed to the police or to judicial authorities, in compliance with applicable laws and regulations and upon a formal request by such authorities for the purposes of preventing a fraud against us (anti-fraud services). Data processors will also have access to your personal data, as stated in Section 4 of this Privacy Policy, for the specific purposes stated in that Section. In all the above circumstances, your consent for data processing will not be specifically requested.


In all cases involving the disclosure of information of a third party, you must obtain the consent of such individuals before disclosing their personal data to Beechurst Balloon Company and have informed said individuals about this Privacy Policy. You will be the only person liable in connection with the disclosure of information and data relevant to such third parties and with any other incompatible and unlawful use of such data if they have not provided you with their consent. You agree to indemnify, defend and hold each of Beechurst Balloon Company harmless from any liability, claims and expenses, including reasonable attorneys' fees, arising from or related to any unauthorized disclosure of personally identifiable information of third parties. 



The personal data we request you to provide to Beechurst Balloon Company, including your e-mail address, your address, your credit or debit card numbers, and your telephone number, is necessary for the processing of your order for the purchase of products on the Site, to supply other services provided on the Site upon your request, or to carry out obligations arising out of applicable laws and regulations.

Your refusal to provide certain personal data to Beechurst Balloon Company may prevent Beechurst Balloon Company from processing your order for the purchase of products sold on the Site or from providing other services through the Site, such as sending the e-newsletter.


Your failure to provide personal data to Beechurst Balloon Company may prevent the processing of your order for the purchase of products sold or to provide services through the Site. 



Your personal data may be disclosed to third parties who provide specific services (for example, data processing, processing of purchases, and delivery of packages) on behalf of Beechurst Balloon Company or who autonomously process personal data collected by Beechurst Balloon Company in connection with the performance of a contract for the purchase of products on the Site. Any such disclosure will be conducted, in each instance, without exceeding the original purposes for which your personal data were collected and subsequently processed. In addition, your personal data may be disclosed to third parties in order to (1) comply with applicable laws, (2) respond to governmental and judiciary inquiries, (3) comply with valid legal process, and (4) protect the rights or property of Beechurst Balloon Company.


In the event there is a change in the corporate structure of Beechurst Balloon Company including, without limitation, by merger, consolidation, sale, liquidation, or transfer of substantial assets, Beechurst Balloon Company may, in their sole discretion, transfer, sell or assign personal data collected on and through the Site, including, without limitation, personally identifiable information and aggregate information concerning users and customers, to one or more affiliated or unaffiliated third parties. 




When you are using the Site, some personal data may be collected automatically through cookies. A cookie is a device transmitted to the hard drive of an Internet user. While cookies do not contain intelligible information, they allow us to link an Internet user to personal information provided by such user through the Site. Beechurst Balloon Company process information collected by cookies in a collective and anonymous way, in order to optimize our services and the Site for the needs and preferences of its users. We use cookies to collect users' IP addresses and other information regarding users' data traffic or preferences in the choice of services provided and products purchased through the Site.


We disseminate cookies in connection with functions such as browsing the catalog, purchasing products on-line and supplying services to registered customers.


As you may know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access the appropriate instructions section on your Internet browser if you wish to delete cookies. Your acceptance of our automatic procedures of collection of data and the use of cookies is necessary to take advantage of many features and services offered by the Site, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered by the Site (for example, your computer may not be able to display the image of the product you are in the process of purchasing).


Other Methods of Collecting User Information. 

Beechurst Balloon Company directly collect personal data and information from users when they register online with the Site or when they send purchase orders for products sold on the Site in order to finalize their transactions.



We have adopted security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access and against other unlawful forms of data processing, as provided in our Privacy Policy. Nevertheless, neither Beechurst Balloon Company can guarantee that the security measures adopted for the protection of the Site and the transmission of data and information through the Site will prevent or exclude any risk of unauthorized access to or loss of data. It is advisable that your computer be equipped with software devices for the protection of network data transmission and receipt (such as, updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, firewalls and anti-spam filtering).


7. OPT-IN/OPT OUT Advertising material and direct marketing or other commercial communications which are not specifically requested by you or necessary to provide a service you requested, including the purchase of products on the Site, will be sent to you only after we receive your consent. Please note that each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent by selecting the appropriate box.


Beechurst Balloon Company may process your personal data without your consent when such processing is necessary to comply with applicable laws and regulations or to provide you with services you requested, including the purchase of products on the Site.


Even when your prior consent is not necessary, you may exercise, at any time, your right not to receive future communications regarding services you requested, such as the e-newsletter.



The Site may provide hyperlinks to websites that are not operated or controlled by Beechurst Balloon Company (the "Third Party Websites"). We do not endorse or guarantee any Third Party Websites. You agree that neither Beechurst Balloon Company is responsible for any content, services and/or products provided by any Third Party Website, nor is Beechurst Balloon Company responsible for any practice followed by such Third Party Website with respect to the collection and processing of personal data of their users. When you access any Third Party Website through a hyperlink posted on the Site, please carefully read the Privacy Policy and other policies of such Third Party Website.


Our Privacy Policy and other policies do not apply to any Third Party Website. The Site provides hyperlinks to Third Party Websites only for the convenience of our users. By providing hyperlinks to Third Party Websites, neither Beechurst Balloon Company recommend that users access such Third Party Websites.





The processing of personal data by Beechurst Balloon Company will be conducted in compliance with applicable US laws.



Beechurst Balloon Company may amend or update from time to time all or any part of this Privacy Policy, whether or not required by a change in the applicable laws and regulation. We may amend this Privacy Policy at any time without specific notice to you. The latest Privacy Policy will be posted on the Site, and you should review this Privacy Policy prior to using the Site.

Terms & Conditions

These terms and conditions apply to the purchase and sale of products (“Products”) through (the “Website”). By placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by Beechurst Balloon Company (referred to as “us” or “we”) without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this Website, and you should review these terms and conditions prior to purchasing any Product. These terms and conditions are an integral part of the Website terms and conditions that apply generally to the use of our Website. You should also carefully review our PRIVACY POLICY (Enter Link Here) before placing an order for goods through this Website.


1. Order Acceptance and Cancellation

Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Orders placed using Site Credit will be available immediately to use once the order is canceled. Promotions will be refunded and reactivated in your account, as long as the promotion has yet to expire.



It is the buyer's responsibility to make sure the shipping address provided to me is up to date. Each order is shipped to the address shown on the invoice, so please carefully review your address when given the opportunity during checkout.



If an incorrect address shows on your invoice, contact us ASAP, and we will try to update the address.



Packages returned to us as undeliverable due to an incorrect address on the invoice will be shipped a second time at the buyer's expense. We are not liable for packages that never make their way back to us when the address provided on the invoice is wrong.


Please use your home address or PO Box address. There can be too many variables (large building, missing suite number, the business not being open, etc.) when a package is addressed to someone at their place of employment. We are not able to replace an order that is scanned as delivered by the USPS but gets misplaced or misdirected within the business and doesn't make it to the intended recipient.



Once a pre-order option is closed and the preorder accepted by Beechurst Balloon Company, we will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. We will try to accommodate late preorder requests, but this is purely at our discretion. As soon as the preorder has been placed and the pre-order has closed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed. Any other cancellation requests are at the discretion of Beechurst Balloon Company, and may only be refunded as Site Credit.


Shop Orders

Shop orders may be canceled any time before the order is packed by contacting as soon as possible. You will receive a full refund, including any shipping, duties, and/or regional taxes.


2. Payment Terms

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:

- All payments may be processed in United States dollars. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards outside of US Dollars will be calculated using currency conversion on the day of the transaction. You agree that Beechurst Balloon Company is not responsible for any credit shortages due to currency conversion rates.

- If you order Products available for immediate shipping from our website, you will be required to pay the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order. International customers will be responsible for any and all applicable VAT and import taxes/duties.

- Please be aware that for preorders you should expect a wait period of approximately four to six (4 to 6) months between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the Product page of the respective presale.


3. Changes in Products and Pricing

We may update and revise our offerings of Products at our discretion and may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, price changes, errors in advertisements, and other extenuating circumstances.

4. Shipping Fees, Taxes, and International Duties

If you are shipping within the United States of America, sales tax will be charged on orders shipping to New York State. For preorder Products, this tax will be charged at such time as the Product is ready for shipment and for all other Products, this tax will be charged at the time you place your order for the Product.

No other tax or import duty will be applied to orders shipped within the United States.

Orders shipped from our warehouse will be sent via USPS within the domestic United States and DHL to international destinations.

If you are shipping outside the United States, the shipment will be on a DDU (Delivery Duty Unpaid) basis and no taxes or duties will be charged by Beechurst Balloon Company. This detail will be noted at Checkout and on the confirmation email sent once order has been placed. As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.


5. Processing Times and Shipping Policy

Some of the items in the shop are either finished or just a step or two away from being ready to ship; others are made to order. Processing time may vary depending on the nature of the item. The "Scheduled to ship by" date is calculated based on the item in your order with the longest turnaround time, does not include weekends.

We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. 

Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.

These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.

All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. Beechurst Balloon Company is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact so that we may make arrangements.

Beechurst Balloon Company is also not responsible for any international shipping delays caused by the customs clearance process.


6. Price Adjustment Policy

Beechurst Balloon Company will not price match any sale or discount prices with any other retailers.


7. Limitation of Liability

In no event shall we have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.


8. Returns, Refunds & Exchanges

Returns or exchanges must be initiated through email correspondence to within 7 days of USPS-confirmed delivery of your package, and the item must be placed in the mail within 7 days of receiving our response. The items must be in new, unused condition, with all original packaging. All returns should be mailed to the address provided by Beechurst Balloon Company after our agreement is finalized. 


They must be shipped, prepaid, in the same or similar shipping box in which it was received – no padded envelopes or gift boxes. We suggest you insure your return, as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. When we receive your items back in new and unused condition, your account will be credited, less shipping. You are responsible for return shipping.

Please contact to begin the return process.  Return postage is not covered by Beechurst Balloon Company. Returns can be refunded as Site Credit or to the original method of payment, where applicable. Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updating card information.

Your products must be returned in the original packaging, including but not limited to any boxes, hangers, garment bags, and other signature packaging materials, including hanging tags. If your order did not include the proper packaging please email

Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by Beechurst Balloon Company. We will refund the original payment, minus the shipping portion once we receive the item(s) back in new & unused condition with no scratches, flaws, or further damage, however, return postage will not be reimbursed.

Please do not return an item without first contacting us and expressing your reason for initiating the return and receiving instructions regarding the return procedures. Items returned without prior approval will not be refunded or replaced.

 There are no returns or exchanges of personalized or custom orders that vary from our typical product offerings unless we have made a mistake in completing the request(s). 


Faulty Products

Items that become damaged as a result of normal wear and tear are not considered to be faulty. Beechurst Balloon Company will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.


Late Returns

Any product returned outside of the 7 day return policy are at the discretion of Beechurst Balloon Company, and may not be accepted or only accepted for Site Credit.


Product Colors

We have made every effort possible to ensure the colors are displayed as accurately as possible. Beechurst Balloon Company cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact prior to placing your order.


Final Sale

All products not eligible to be returned will be noted in the Product Details. 


Custom Orders

Payment is due immediately. Sales tax will be added to orders placed by New York State residents. We will not start the process for creating a custom item until payment has cleared.


Cancellation of Custom Orders

If you put down a 50% deposit for a large order and change your mind before the item or items are created then you will lose your deposit. The deposit goes towards the items purchased for your custom order and the amount of time already put into designing that order.

 100% refunds will NOT BE ISSUED ON CUSTOM DESIGNS. A 50% design fee will be retained for items that have not yet been created. This means that you will only be returned 50% of your purchase price if you cancel an order for which we have previously sent you a work-in-progress draft or proof. No refund will be given if the custom item has been shipped. This is because a large portion of the price you have paid is for the time we've spent creating a custom design just for you, and we cannot recoup time lost.

This does NOT apply to discussing design options with you, that is done free of charge. Once you are happy with the design then payment in full must be made and cleared in order for work to begin.

We put many hours into creating custom designs, which is why payment is required before we start. If ordering a large quantity as for a wedding, a deposit is required at least 2 months in advance unless we have agreed on another time limit. Time is needed for large orders and also to fulfill other custom orders at the same time.

Full payment is required no later than 5 days after we have agreed upon a design proposal. The payment receipt will serve as a contract. Changes to any custom order after work has started WILL incur an additional fee, no exceptions. All fees will be discussed in writing in advance.



Return Process

If you would like to return a product not listed above, you must email with your order number or name and reason for return. Once your return is authorized you will receive a return confirmation, instructions, and international commercial invoices (where applicable). Your refund will be issued to your original form of payment once the return has been received and processed by our warehouse.

You may use one (1) return label to return multiple products from different orders in one package. International orders must include any and all commercial invoices of the products being returned to prevent any delays with clearing international customs. 

We prefer our products are returned to Beechurst Balloon Company protected and insured with a tracking number. However, you may return goods at your sole risk and expense using any safe and secured means. We do request that you contact us at regarding such returns. Please note that Beechurst Balloon Company may not accept liability for any goods returned to us outside our shop guidelines. 


9. Contests and Promotions

On occasion Beechurst Balloon Company may issue promotional codes, site credits, and similar “gift certificates” which will provide a credit towards a purchase on the Website when redeemed at checkout. These codes are non-transferrable, and are to be used only by the intended recipient. In particular, Beechurst Balloon Company reserves the right to cancel a promotion and/or to reject redemption of a promotional code when the total value of the promotional code exceeds a certain value, generally the price of the item for which the promotional code is used.


Promotions are only eligible for full-priced products and are limited to one per transaction. Minimum spends may be required and will be communicated on any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. Beechurst Balloon Company shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure or inability of a customer to use a promotional code for any reason.


Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. These are to be paid by you.

All promotions have an expiration date that will be indicated in your account or in any communication to the customer. Once a promotion has expired the amount may not be refunded. If the promotion is still active, it will be refunded back to the customer’s account to be used towards a future order.

Any and all Beechurst Balloon Company contest rules and regulations will be communicated directly to the customer.


10. Miscellaneous

These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents. The laws of the State of New York, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the State and Federal Courts of New York with respect to such matters.

Terms of Use

These Terms and Conditions of Use (the "Terms of Use") apply to the Beechurst Balloon Company website located at www. (the "Website"). The Website is the property of Lauren York Designs, Ltd ("Beechurst Balloon Company").

By using the Website, you agree to these Terms of Use; if you do not agree, do not use the Website.

Beechurst Balloon Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. The date of the most recent update is indicated at the end of the Terms of Use. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the changes. 


1.  Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression and arrangement of such Content, contained on the Website is owned, controlled or licensed by or to Beechurst Balloon Company, and is protected by trade dress, copyright, and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Beechurst Balloon Company express prior written consent.


2.  Your Use of the Website

You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. 

You may not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any Beechurst Balloon Company server, or to any of the services offered on or through the Website, by hacking or any other illegitimate means.


3.  Purchases; Other Terms and Conditions

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Website, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Website or for any service offered on or through the Website, the latter terms shall control with respect to your use of that portion of the Website or the specific service.

Beechurst Balloon Company obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Website should be construed to alter such agreements.

Beechurst Balloon Company may make changes to any products or services offered on the Website, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Website with respect to products and services may be out of date, and Beechurst Balloon Company makes no commitment to update the materials on the Website with respect to such products and services.

Each of these policies may be changed from time to time and are effective immediately upon posting such changes on the Website.


4. Links to Other Sites

The Website may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Beechurst Balloon Company’s control, and Beechurst Balloon Company is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.


5.  Disclaimers 

Beechurst Balloon Company does not promise that the Website or any content, service or feature of the Website will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the Website will be uninterrupted or provide specific results. The Website and its content are delivered on an "as-is" and "as-available" basis. The Website is subject to change without notice. Beechurst Balloon Company may, in its sole discretion and without prior notice, terminate your access to the Website and/or block your future access to the Website. Beechurst Balloon Company cannot ensure that any files or other data you download from the Website will be free of viruses or contamination or destructive features. Beechurst Balloon Company disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. Beechurst Balloon Company disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the Website and/or any Beechurst Balloon Company services. You assume total responsibility for your use of the Website and any linked sites. Your sole remedy against Beechurst Balloon Company for dissatisfaction with the Website or any content is to stop using the Website or any such content. 


6.  Cookies

Through the Website, we automatically gather certain information about the use of the Website, such as how frequently certain areas of the Website are visited, including through the use of cookies and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. 


7. Governing Law; Dispute Resolution

You agree that all matters relating to your access to or use of the Website, including all disputes, will be governed by the laws of the State of New York without regard to its conflicts of laws provisions.  You consent to the exclusive jurisdiction and venue of the state and federal courts of New York with respect to the resolution of any suit, action or proceeding hereunder. Any claim under these Terms of Use must be brought within one year after the cause of action arises, or such claim or cause of action is barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and attorneys' fees. In the event of any controversy or dispute between Beechurst Balloon Company and you arising out of or in connection with your use of the Website, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed 30 days), then the parties shall be free to pursue any right or remedy available to them under applicable law.

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